Refund policy

Last Updated: 07 september 2026

Returns

You may return eligible products within 14 days of receiving your order.

Returned items must:

• Be unused
• Be in their original condition
• Be returned in the original packaging
• Include proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Personalised or customised products
• Gift cards
• Clearance or final sale items
• Products damaged through misuse

Refunds

Once your returned item has been received and inspected, approved refunds will be processed within 7 business days.

Refunds will be issued to your original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.